Vinopro understands the evolution of the customer journey and strives to enhance our clients’ brands, one customer interaction at a time.
What makes us a reliable, trusted, and exceptional partner? That’s easy: operational excellence. We’ve invested in the people, processes, and technology to provide consistent and exceptional experiences throughout the customer journey. Our team, infrastructure and scalability enable us to comfortably fulfill your brand promise, so you can confidently focus on growing your business.
Outbound Telesales & Customer Service
When we call your customers, we are the winery and our goal is to create lifetime customers and brand loyalty.
Inbound Customer Support
When your customers call you, we’re there to always take the call from updating wine club member information to booking tasting reservations.
Wine Club Growth & Retention
We can assist your efforts to acquire new members, lower attrition and build loyal members for life.
We get the DTC Wine Industry
Our team has been in the wine industry for over two dozen years, from acquiring land, planting grapes, making and selling wine, creating appellations such as The Petaluma Gap, and the sales and marketing of dozens of brands. When we discuss your DTC strategy, it comes from hands-on experience and dozens of successful engagements with clients large and small.
Employees
Years on Inc 500 list
Winery Brands
$$ DTC Wine Sales
Testimonials
“Amazing Results”
Kory Erickson – Terlato Wine Group
“Our partnership with VinoPRO has produced amazing results and they consistently over-deliver on their commitments. Their technology innovation and sales leadership in the direct-to-consumer space is something we place tremendous value in.”
“Part of the Team”
Joy Sterling – Iron Horse Vineyards
“Iron Horse signed up with VinoPRO over five years ago and we’ve seen double digit percentage increases in sales every single year. Their team is very much a part of the winery.”
“Part of the Team”
Tim Wallace, President, Benziger Family Winery
“VinoPRO has created a selling machine that is truly ground breaking for Direct to Consumer wine sales.”
“Game-Changing Technology”
Richard Kline – CEO eWinery Solutions
“VinoPRO has created game-changing technology that will benefit everyone.”
“Strategic Partners”
Tyler Plant – Jackson Family Wines
“VinoPRO has been a key strategic partner of ours and working with them was a pleasure. These guys just plain get it.”
“Highly Professional”
Michael Houlihan, Investor and Founder, Barefoot Wines
“Jeff and his team have created a professional environment that inspires, encourages and empowers his people to do their best with a sense of fun, purpose and accomplishment…Bravo!”
CREATE LONG-TERM RELATIONSHIPS THAT TRANSLATE INTO REAL REVENUE NOW!
Full-Service offerings include Inbound Customer Care Solutions, Outbound Telemarketing, Customer Relationship Management and a full suite of DTC Compliance Solutions.
Increase your DTC Sales & Service Levels, now!
Schedule a call with Vinopro to learn how we create relationship with your customers to drive increased sales and customer satisfaction.
We help people, one caring interaction at a time
It’s all we do: We are marketing experts, close to our customers, and technology-driven to deliver the best results in our industry. What makes us a reliable, trusted, and exceptional partner? That’s easy: operational excellence. We’ve invested in the people, processes, and technology to provide consistent and exceptional experiences throughout the customer journey. Our infrastructure, people, best practices, scalability, and delivery models enable us to comfortably fulfill your brand promise, so you can confidently focus on growing your business.
JEFF STEVENSON
CHAIRMAN/FOUNDER, & CEO Jeff Stevenson founded VinoPRO in late 2007. Jeff has over 35 years of extensive leadership experience in sales, telesales, software development & information technology, business development and venture capital, and has helped propel VinoPRO to be the best-in-class DTC Wine Company in the world.
MARTIN JONES
BOARD MEMBER Independent management consultant specializing in sales, marketing and financial management. Focused on helping beverage alcohol companies companies define and leverage their competitive advantage. Under contract with wine and spirits producers, distributors, direct to consumer agents and investors.
SONYIA GRABSKI
ADVISOR With more than 15 years of experience in direct-to-consumers wine sales Sonyia Grabski is a prime thought leader and amplifier in identifying market trends, innovative DTC approaches in the wine industry which include wine sales programs and consumer targeting, acquisition and retention.
News & Media
VinoPRO Opens Third Office in Phoenix AZ
SANTA ROSA, CA DECEMBER 20, 2016 VinoPRO, Inc. today announced the expansion of its operations and opened a new telesales office location in Phoenix Arizona. The new facility is large enough to employ 60 people, and the company is hiring right now to fill those...
read moreVinoPRO Announces New Inbound Telephone Services, Opens Second Office near Napa
March 20, 2016 - VinoPRO Announces New Inbound Telephone Services, Opens Second Office. Click here for the full Press...
read moreINC. MAGAZINE INTRODUCES THE INC. BEST WORKPLACES AWARDS
FOR IMMEDIATE RELEASE INC. MAGAZINE INTRODUCES THE INC. BEST WORKPLACES AWARDS New York, NY (May 25th, 2016) - VINOPRO named to the first-ever Inc. Best Workplaces Awards Santa Rosa, CA-based VinoPRO listed to Inc. Magazine’s inaugural 50 Best Workplaces, the first...
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